Real Time Resolutions, Inc possesses 20 years of experience in the financial and advisory services industry ranging from all aspects of originations, customer care, servicing, collections, and recoveries with approximately $6 billion in charged-off assets managed for major banks, hedge funds, specialty lenders, private universities, retailers, and the primary federal bank regulator. The company has call centers in Dallas, TX (headquarters), Phoenix, AZ, Monterrey MX, Portland OR. and Montego Bay, Jamaica.

RTR differentiates itself through the caliber of people it hires. We seek to build a lasting relationship with every employee. Won’t you join us?

Career Opportunities

Summary The Audit Specialist shall be responsible for performing assigned audits by executing internal audit procedures to assess and evaluate operating effectiveness and efficiency of various departments and business functions. The audit specialist will apply audit experience to resolve more advanced, complex audit elements, including issues escalated by audit specialist. Essential
Are you a connector, a problem solver, and you like to make things happen? Are you empathetic and passionate about your purpose in helping others? Are you looking for an opportunity with uncapped commissions? Are you ready to say goodbye to cold calling and exclusively work warm leads? If this is you, we want to get to know you better! Summary New Credit America is a fast growing…
Are you a connector, a problem solver, and you like to make things happen? Are you empathetic and passionate about your purpose in helping others? Are you looking for an opportunity with uncapped commissions? Are you ready to say goodbye to cold calling and exclusively work warm leads? If this is you, we want to get to know you better! Summary New Credit America is a fast growing…
Remote - Portland, OR
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Are you a connector, a problem solver, and you like to make things happen? Are you empathetic and passionate about your purpose in helping others? Are you looking for an opportunity with uncapped commissions? Are you ready to say goodbye to cold calling and exclusively work warm leads? If this is you, we want to get to know you better! Summary New Credit America is a fast growing…
Essential Functions Work with subject matter experts within the company to ensure accuracy in responding to client requests. Work closely with various departments to provide thorough and accurate responses to formal requests for information (RFIs), requests for proposals (RFPs), and Client Audits from existing and prospective clients. Create presentations to strengthen client meetings using…
Summary The Bankruptcy Specialist is responsible for maximizing recoveries of consumer accounts included in active or discharged bankruptcies. Essential Functions Research and document bankruptcy case information to identify and pursue appropriation actions such as filing proofs of claim or facilitating objection to adverse treatment through referral to outside counsel Facilitate…
Summary The Jr. IT Professional position at Real Time Resolutions presents a great opportunity to work with a wide-spectrum of IT technologies and processes. We run a modern, fully virtualized private cloud environment layered with strong information security controls. This position works alongside a strong team of experts that maintain our technology stack in various administration and…
Summary As an Operational Trainer, you shall be responsible for the day to day training of new hire employees as they transition out of training. This will include the teaching of new material, upgrades or revisions to processes and programs. The Operational Trainer will provide analysis of training effectiveness and will create new improvement efforts to increase performance metrics for new…
Summary As a Customer Solutions Professional, you will be responsible for working with active loan customers to achieve monthly goals by contacting customers, providing extraordinary customer experience, and obtaining the best arrangements on pre charge off accounts. The role functions in both team and individual environments. You will also be responsible for meeting quality requirements…
Summary As a Customer Solutions Professional, you will be responsible for working with active loan customers to achieve monthly goals by contacting customers, providing extraordinary customer experience, and obtaining the best arrangements on pre charge off accounts. The role functions in both team and individual environments. You will also be responsible for meeting quality requirements…
Summary The IT Professional position at Real Time Resolutions presents a great opportunity to work with a wide-spectrum of IT technologies and processes. We run a modern, fully virtualized private cloud environment layered with strong information security controls. This position works alongside a strong team of experts that maintain our technology stack in various administration and maintenance…
The Green Family Art Foundation, a non-profit foundation based in Dallas, Texas, is seeking to fill the role of Visitor Services Associate at their exhibition space. Founded by Dallas-based collectors, the Green Family Art Foundation celebrates the dynamic and diverse voices found in contemporary art through public exhibition. Believing in the importance of bringing art and people together, the…
Summary The Business Development Representative shall be responsible for coordinating and assisting with the business development/sales activities including creating and updating client presentations, drafting of proposals and maintaining accurate client information in Salesforce. Essential Functions Partner with team members and management to create new (and update existing) professional…
Summary and Essential Functions Responsible for monitoring and managing RTR’s systems with a focus on verbal communication. Specifically, this includes the LiveVox dialing system as well as finding, designing, testing, and delivering efficiencies in other areas. They will ensure that the systems are maintained effectively, strategies are appropriately implemented, perform analysis and review…
Summary The Specialty Operations Support Analyst assists the Foreclosure, Short Sales, Lien Verification, and Customer Options teams with various tasks related to these departments. The scope of the tasks and priority of duties can fluctuate based on internal needs. Responsibilities can include the need to complete deferments, manage correspondence with Realtors for short sale files, make and…
Essential Functions Monitor inbound and outbound calls across multiple customer facing departments within the business (Customer service and collections) Review calls and reports on voice analytics software to check for compliance against company standards, procedures, and various federal and state regulations Coach staff and/or provide feedback to their management and recommend…
Summary The Specialist role is within the Finance department. This role shall be responsible for the following essential functions being completed: Essential Functions Prepare daily payment reconciliation of loan system of record and multiple bank accounts Work with Director on month-end reconciliation and variance research Respond to credit reporting disputes from borrowers and…
Summary The Specialist role is within the Finance department. This role shall be responsible for the following essential functions being completed: Essential Functions Prepare daily payment reconciliation of loan system of record and multiple bank accounts Work with Director on month-end reconciliation and variance research Respond to credit reporting disputes from borrowers and…
Summary The Data Services Analyst is responsible for internal data-related requests that include ad hoc reports, letter campaign data scrubs and processing, pipeline reports and troubleshooting data-related issues in the systems of record. Essential Functions Create and maintain pipeline report that projects company’s cash flow Understand company’s business model and database structure…
Summary As a Customer Solutions Professional (“CSP”) in our Servicing unit, you shall be responsible for interacting with customers throughout their entire loan process. A CSP is responsible providing extraordinary customer service while handling a wide variety of contacts and questions from customers regarding accounts and various general inquiries. A CSP will also be responsible for meeting…
Summary As a Customer Solutions Professional (“CSP”) in our Servicing unit, you shall be responsible for providing extraordinary customer service while handling a wide variety of contacts in writing and questions from customers throughout the entire loan process. As a CSP, you will also be responsible for meeting quality requirements, generating revenue to achieve monthly goals by contacting…
Summary As a Customer Solutions Professional (“CSP”) in our Servicing unit, you shall be responsible for providing extraordinary customer service while handling a wide variety of contacts in writing and questions from customers throughout the entire loan process. As a CSP, you will also be responsible for meeting quality requirements, generating revenue to achieve monthly goals by contacting…
Summary As a Customer Solutions Professional (“CSP”) in our Servicing unit, you shall be responsible for interacting with customers throughout their entire loan process. A CSP is responsible providing extraordinary customer service while handling a wide variety of contacts and questions from customers regarding accounts and various general inquiries. A CSP will also be responsible for meeting…
Remote - Dallas, TX
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Summary We are searching for an experienced and detail-oriented loan officer to join our growing mortgage loan institution. In this position, you will act as a liaison between applicants and our financial institution, helping qualified applicants obtain mortgage loans, with a primary emphasis on home equity loans. Your duties will include meeting with applicants, preparing loan proposals and…
Remote - Phoenix, AZ
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Summary We are searching for an experienced and detail-oriented loan officer to join our growing mortgage loan institution. In this position, you will act as a liaison between applicants and our financial institution, helping qualified applicants obtain mortgage loans, with a primary emphasis on home equity loans. Your duties will include meeting with applicants, preparing loan proposals and…
Summary The Foreclosure Analyst will follow up on potential foreclosure leads for the purpose of accelerating the Promissory Note and recovering the property as collateral. They will manage the foreclosure file from start to finish with the intention of looking out what is best for the investor, client, and customer. Essential Functions Contact past due customers to negotiate payment…