Customer Solutions Professional - Mortgage

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I hereby certify that the facts set forth in the above employment application are true and complete to the best of my knowledge and authorize Real Time Resolutions, Inc. to verify their accuracy and to obtain reference information on my work performance. I hereby release Real Time Resolutions, Inc. from any/all liability of whatever kind and nature which, at any time, could result from obtaining and having an employment decision based on such information.
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I understand that should an employment offer be extended to me and accepted that I will fully adhere to the policies, rules and regulations of employment of the Employer. However, I further understand that neither the policies, rules, regulations of employment or anything said during the interview process shall be deemed to constitute the terms of an implied employment contract. I understand that any employment offered is for an indefinite duration and at will and that either I or the Employer may terminate my employment at any time with or without notice or cause.

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Position: Customer Solutions Professional – Mortgage

Location: Dallas, Texas

Classification: Non-Exempt

Reports to:  Manager

Compensation: Competitive Hourly Rate + Performance-Based Bonus

Benefits: Medical, Dental & Disability Benefits Paid 100% for Full Time Employees

Hours: Full time (37.5)

Travel: None


As a Customer Solutions Professional – Mortgage, you will be responsible for generating revenue in order to achieve monthly goals by contacting customers and obtaining the best arrangements on past due accounts. 


Essential Functions

  • Contact past due customers to negotiate payment arrangements
  • Build a portfolio of paying customers
  • Analyze credit profile, loan history, customer financial situation and available assets
  • Comply with federal, state and local laws and regulations
  • Responsible for thorough and accurate documentation in company’s collections systems

Qualifications and Skills

  • High School Diploma combined with work experience or College Degree
  • Strong negotiation and persuasive selling skills required
  • Goal driven and results oriented
  • Self-motivated with strong attention to details
  • Ability to multi-task and perform quality work in a fast-paced environment
  • Articulate and professional in all communications 
  • Basic computer skills required
  • Bilingual (English and Spanish) skills a plus
  • Proven as a top performer in a professional work environment a plus

Work Environment

This job operates in a call center within a professional office environment.  This role routinely uses standard office equipment, including electronic keyboard, mouse and headset.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. 

While performing duties of this job, the employee is regularly required to talk on the phone and listen to customers.  He/she may be required to sit and review information on a computer screen for long periods of time as well as perform repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard.

This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. 

Position Type/Expected Hours of Work

This is a full time position; extended work hours and/or overtime may be required as dictated and/or approved by management and business needs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice. 

Location: Dallas, TX
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