Account Research Specialist

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I hereby certify that the facts set forth in the above employment application are true and complete to the best of my knowledge and authorize Real Time Resolutions, Inc. to verify their accuracy and to obtain reference information on my work performance. I hereby release Real Time Resolutions, Inc. from any/all liability of whatever kind and nature which, at any time, could result from obtaining and having an employment decision based on such information.
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Position: Account Research Specialist

Location: Dallas, TX

Classification: Non-Exempt

Reports to:  Manager

Compensation: Competitive Salary

Benefits: Medical, Dental & Short-term Benefits Paid for Employees

Hours: Full-Time

Travel: None


The Account Research Specialist is responsible for investigating and resolving disputes and/or complaints sent directly to RTR or received through regulatory portals (i.e. Better Business Bureau, Credit Reporting Bureau(s), CFPB, etc).

Possible Essential Functions

  • Review incoming customer complaints/disputes and classify according to client and company standards.
  • Compile complaint/dispute logs according to client specifications.
  • Identify complaint/dispute trends through proactive root cause analysis and provide suggestions for improvement.
  • Investigate internal research inquiries.
  • Investigate and resolve credit disputes that are submitted through the e-Oscar portal by the posted deadline.
  • Review and record data from various online databases, client contacts, and internal departments in order to verify account information.
  • Investigate and respond to incoming customer complaints/disputes.
  • Responsible for drafting and sending letters, as well as follow-up communications to customers. 
  • Work closely with all company departments to achieve maximum results.
  • Assist with additional assignments and projects as necessary.

Qualifications and Skills

  • Bachelor’s degree preferred; equivalent combination of education and experience may be substituted in lieu of degree
  • One (1) year prior experience in a financial services environment required
  • Excellent time management skills and ability to work well under pressure
  • Critical thinking, technical, and analytical skills required
  • Communicate effectively and concisely both verbally and in writing
  • Ability to work as a team member and effectively share ideas, skills, and knowledge
  • Detail-oriented with the ability to work independently and within deadlines
  • Effectively prioritize a variety of tasks simultaneously
  • Self-motivated team player with strong organizational skills
  • Strong computer skills
Location: Dallas, TX
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