Customer Solutions Professional

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APPLICANT’S CERTIFICATION AND AGREEMENT
I hereby certify that the facts set forth in the above employment application are true and complete to the best of my knowledge and authorize Real Time Resolutions, Inc. to verify their accuracy and to obtain reference information on my work performance. I hereby release Real Time Resolutions, Inc. from any/all liability of whatever kind and nature which, at any time, could result from obtaining and having an employment decision based on such information.
I understand that, if employed, falsified statements of any kind or omissions of facts called for on this application shall be considered sufficient basis for dismissal.
I understand that should an employment offer be extended to me and accepted that I will fully adhere to the policies, rules and regulations of employment of the Employer. However, I further understand that neither the policies, rules, regulations of employment or anything said during the interview process shall be deemed to constitute the terms of an implied employment contract. I understand that any employment offered is for an indefinite duration and at will and that either I or the Employer may terminate my employment at any time with or without notice or cause.

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Position:Customer Solutions Professional

Location: Phoenix, AZ

Classification:Non-Exempt

Reports to:Manager

Compensation:Competitive Hourly Rate + Performance-Based Bonus

Benefits:Medical, Dental & Disability Benefits Paid 100% for Full Time Employees

Hours:Full time (37.5 hours)

Travel:None

Summary

As a Customer Solutions Professional, you will be responsible for generating revenue in order to achieve monthly goals by contacting customers and obtaining the best arrangements on past due accounts.

Essential Functions

  • Contact past due customers to negotiate payment arrangements
  • Build a portfolio of paying customers
  • Analyze credit profile, loan history, customer financial situation and available assets
  • Comply with federal, state and local laws and regulations
  • Responsible for thorough and accurate documentation in company’s collections systems

Qualifications and Skills

  • High School Diploma combined with work experience or College Degree
  • Strong negotiation and persuasive selling skills required
  • Goal driven and results oriented
  • Self-motivated with strong attention to details
  • Ability to multi-task and perform quality work in a fast-paced environment
  • Articulate and professional in all communications
  • Basic computer skills required
  • Bilingual (English and Spanish) skills a plus
  • Proven as a top performer in a professional work environment a plus
Location: Phoenix, AZ
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