Essential Functions

• Adheres to the department strict timeframes for processing all inbound and outbound mail
• Picks up the inbound mail from the U.S. Post Office daily and securely delivers the mail back to the RTR office located in Dallas TX for processing 
• Prepares outbound letters for mailing – runs letters through the folder and inserter machine and adds postage via the postage meter in accordance with company policy
• Reviews and identifies various types of inbound correspondence for content and correctly delivers the mail to the correct department, management, legal, executive personnel, etc..
• Identifies the correct account number(s) and enters the correct notes, warning flags and other identifiers within the servicing systems
• Timely picks up mail throughout the office that needs to be mailed out
• Prepares outbound certified mail for mailing – completes certified mail green cards and receipt; runs certified mail through the folder and inserter machine and adds correct postage via the postage meter in accordance with company policy
• Prints daily outbound mail jobs from various sources
• Prepare and mail packages via UPS and/or FedEx
• Scans correspondence into the electronic file system
• Assists with inventory of mail supplies
• Stocks and maintain outbound mail supplies for all departments
• Assists with special projects as needed
• Keeps mailroom clean and free from clutter

Qualifications and Skills

• High School Diploma required; Bachelor’s Degree preferred
• 4+ Years of Mailroom
• 2+ Mortgage servicing experience required
• Must be able to pass a criminal background check, drug screen and credit check to client required standards
• Must have a valid Texas Driver’s License and a good driving record. 
• Possess strong verbal and written communication skills to effectively communicate with team and management
• Strong Strategic thinking skills to help improve team and personal areas of responsibility
• Possess strong analytical skills for decision-making
• Possess leadership skills to assist management with team training and other functions
• Highly proficient in Microsoft Office Suite; including Excel, Word and Outlook
• Ability to lift up to 60 pounds and stand or bend for an extended period of time
• Highly detailed oriented and possess the ability to prioritize work and work within deadlines
• Should enjoy speaking with people and performing computer research
• Likes working in a fast paced environment
• Ability and willingness to gain knowledge on the collections industry
• Ability to meet regular attendance requirements and schedules established for the department Ability to work as a team member; effectively sharing ideas, skills and knowledge