Summary

The Bankruptcy Specialist is responsible for maximizing recoveries of consumer accounts included in active or discharged bankruptcies.

Essential Functions

• Research and document bankruptcy case information to identify and pursue appropriation actions such as filing proofs of claim or facilitating objection to adverse treatment through referral to outside counsel
• Facilitate communication with debtor attorneys, bankruptcy trustees, or other parties via regular inbound or outbound calling
• Update account information into company’s servicing system
• Recover past due payments or offer options to liquidate accounts
• Monitor assigned queue and follow up accordingly
• Process and document correspondence
• Preform other duties and projects as assigned

Qualifications and Skills

• High School Diploma
• Fluency in Spanish is required
• Previous customer service experience highly preferred
• Previous Mortgage or Bankruptcy experience highly preferred
• Must be able to pass a criminal background check, drug screen and credit check to client required standards
• Ability to interface with debtors, debtor attorneys, court personnel, or other parties in a professional manner over the phone to drive resolutions
• Review, comprehend and document bankruptcy court documents including bankruptcy schedules, bankruptcy plans and proof of claim
• Follow procedural guidelines and act based on analysis of bankruptcy case
• Effective communicate findings, issues, and irregularities to management
• Ability to work effectively in fast paced environment