Client Services Representative
Position: Client Services Representative
Location: Dallas, TX
Reports to: Department Manager of Client Services
Compensation: Competitive Salary
Benefits: Medical, Dental, & Disability Benefits Paid 100% for Full Time Employees
Reports to Department Manager of Client Services
Main point of contact for largest institutional clients of RTR
Work with executive management within the company to ensure accuracy in responding to client requests
Close colaboration with internal departments to provide thorough and accurate responses to formal requests for information (RFIs) and requests for proposals (RFPs) from existing and prospective clients
Serve as the lead for remote and onsite client audits by preparing, organizing, and running assessment requests
Coordinate, participate and document meetings and conference calls, and handle daily communication with potential and existing clients
Work closely with Business Development and Loan Boardning to coordinate account placements when new business has been awarded
Distribute information throughout the organization and ensure proper implementation including follow up
Provide internal management with appropriate feedback from all communications with potential and existing clients
Assist in managing Client Services inbox which receives approximately 100 emails per day
Qualifications and Skills
Bachelor’s degree with 3.0 GPA or Higher required
Two (2) years’ experience in the business-to-business interactions of the mortgage servicing and/or consumer debt collections industries preferred
Advanced knowledge of Microsoft Office: Word and Excel
Excellent time management skills and ability to work well under pressure managing multiple deadlines and deliverables concurrently
Communicate effectively and concisely with all levels of personnel both verbally and in writing with internal and external stakeholders
Detail oriented with the ability to work independently and within a team construct
Effectively prioritize a variety of tasks simultaneously
Self-motivated and assertive team player with strong organizational skills
Poise and professionalism in social settings
Ability to maintain confidentiality
This job operates in a professional office environment. This role routinely uses standard office equipment, including electronic keyboard, mouse and telephone.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing duties of this job, the employee is regularly required to communicate over the phone and listen to the institutional clients of the Company. He/she may be required to sit and review information on a computer screen for long periods of time as well as perform repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard.
This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
Position Type/Expected Hours of Work
This is a full-time position; extended work hours and/or overtime may be required as dictated and/or approved by management and business needs.