Summary

As a Customer Solutions Professional, you will be reviewing each account to determine the best way to approach the client, and then executing their plan to bring in the maximum amount of revenue. The ideal candidate for this position is able to work as part of a dynamic team, and able to work in an environment where work assignments change frequently. We offer competitive compensation and possible career advancement opportunities for collections representatives.

Essential Functions

• Research each account using company records and Internet resources that are made available
• Conduct custom collections campaigns on each client that consist of emails, phone calls and standard mail
• Develop collections methods that consistently lead to achieving or exceeding company financial goals
• Work closely with team members to create ways to bring in revenue and find success as a group
• Solve problems quickly and create resolutions that bring in revenue on a regular basis
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

Qualifications and Skills

• High School Diploma combined with work experience or College Degree
• Proficiency with database software and MS Office suite
• Proven ability to overcome obstacles and get results
• Strong communication and negotiation skills
• Track record of over-achieving quota
• Ability to multi-task, set priorities and manage time effectively
• 1+ years’ Mortgage collections experience required