Account Research Specialist

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I hereby certify that the facts set forth in the above employment application are true and complete to the best of my knowledge and authorize Real Time Resolutions, Inc. to verify their accuracy and to obtain reference information on my work performance. I hereby release Real Time Resolutions, Inc. from any/all liability of whatever kind and nature which, at any time, could result from obtaining and having an employment decision based on such information.
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I understand that should an employment offer be extended to me and accepted that I will fully adhere to the policies, rules and regulations of employment of the Employer. However, I further understand that neither the policies, rules, regulations of employment or anything said during the interview process shall be deemed to constitute the terms of an implied employment contract. I understand that any employment offered is for an indefinite duration and at will and that either I or the Employer may terminate my employment at any time with or without notice or cause.

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Position: Account Research Specialist

Location: Dallas, TX

Classification: Non-Exempt

Reports to:  Manager

Compensation: Competitive Salary

Benefits: Medical, Dental & Short-term Benefits Paid for Employees

Hours: Full-Time

Travel: None


The Account Research Specialist is responsible for investigating and resolving disputes and/or complaints sent directly to RTR or received through regulatory portals (i.e. Better Business Bureau, Credit Reporting Bureau(s), CFPB, etc).

Possible Essential Functions

Review incoming customer complaints/disputes and classify according to client and company standards.

Compile complaint/dispute logs according to client specifications.

Identify complaint/dispute trends through proactive root cause analysis and provide suggestions for improvement.

Investigate internal research inquiries.

Investigate and resolve credit disputes that are submitted through the e-Oscar portal by the posted deadline.

Review and record data from various online databases, client contacts, and internal departments in order to verify account information.

Investigate and respond to incoming customer complaints/disputes.

Responsible for drafting and sending letters, as well as follow-up communications to customers. 

Work closely with all company departments to achieve maximum results.

Assist with additional assignments and projects as necessary.

Qualifications and Skills

Bachelor’s degree preferred; equivalent combination of education and experience may be substituted in lieu of degree

One (1) year prior experience in a financial services environment required

Excellent time management skills and ability to work well under pressure

Critical thinking, technical, and analytical skills required

Communicate effectively and concisely both verbally and in writing

Ability to work as a team member and effectively share ideas, skills, and knowledge

Detail-oriented with the ability to work independently and within deadlines

Effectively prioritize a variety of tasks simultaneously

Self-motivated team player with strong organizational skills

Strong computer skills

Work Environment

This job operates in a professional office environment.  This role routinely uses standard office equipment, including electronic keyboard, mouse and telephone.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. 

While performing duties of this job, the employee may be required to sit and review information on a computer screen for long periods of time as well as perform repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard.

This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. 

Position Type/Expected Hours of Work

This is a full-time position; extended work hours and/or overtime may be required as dictated and/or approved by management and business needs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice. 

Location: Dallas, TX
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