IT Support Desk Analyst

Apply for this Position

Application Form     (* indicates required field)

Please attach the following files

Please upload either a word or PDF version of your cover letter for this position.
Please upload either a word or PDF version of your current resume.

Please answer the following questions to help us better evaluate your application.

APPLICANT’S CERTIFICATION AND AGREEMENT
I hereby certify that the facts set forth in the above employment application are true and complete to the best of my knowledge and authorize Real Time Resolutions, Inc. to verify their accuracy and to obtain reference information on my work performance. I hereby release Real Time Resolutions, Inc. from any/all liability of whatever kind and nature which, at any time, could result from obtaining and having an employment decision based on such information.
I understand that, if employed, falsified statements of any kind or omissions of facts called for on this application shall be considered sufficient basis for dismissal.
I understand that should an employment offer be extended to me and accepted that I will fully adhere to the policies, rules and regulations of employment of the Employer. However, I further understand that neither the policies, rules, regulations of employment or anything said during the interview process shall be deemed to constitute the terms of an implied employment contract. I understand that any employment offered is for an indefinite duration and at will and that either I or the Employer may terminate my employment at any time with or without notice or cause.

You must agree to the disclosure statement provided in order for us to accept your application.

You will receive confirmation after we have received your application.

Position: Dallas IT Support Desk Analyst

Location: Dallas, Texas

Classification: Non-Exempt

Reports to:  Manager

Compensation: Competitive Hourly Rate + Performance-Based Bonus

Benefits: Medical, Dental & Disability Benefits Paid 100% for Full time Employees

Hours: Full time

Travel: None

Summary

As an IT Support Desk Analyst, you will be responsible for the following: 

Essential Functions

Administer and maintain user environment including user desktops, software, and hardware issues

Troubleshoot a wide range of issues in a Windows 7 and Windows 10 environment

Responsible for a variety of ongoing and new projects, adding technological value to the business process

Responsible for handling and troubleshooting tier-1 helpdesk tickets via phone and support portal

Assist in maintaining helpdesk KB articles for known and new issues

Maintain physical IT asset inventory

Add, remove and update user account information, resetting passwords, etc.

Qualifications and Skills

High school diploma with previous experience; Bachelor’s Degree strongly preferred

1+ years of related IT/Development work experience highly preferred

Should enjoy learning about new technology, collaborating in groups and working with people

Working knowledge of basic PC hardware and software functionality

Ability to communicate effectively and concisely, both verbally and in writing

Comfortable lifting and carrying at least 50 pounds

Ability to multi-task and maintain good communication is a must

Team player with a good attitude and the ability to be assertive

Must be able to pass a criminal background check, drug screen, and credit check to client-required standards

Work Environment

This job operates in a professional office environment.  This role routinely uses standard office equipment, including electronic keyboard, mouse and headset.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. 

While performing duties of this job, the employee is regularly required to talk on the phone and listen to customers.  He/she may be required to sit and review information on a computer screen for long periods of time as well as perform repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard.

This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. 

Position Type/Expected Hours of Work

This is a full time position; extended work hours and/or overtime may be required as dictated and/or approved by management and business needs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice. 

Location: Dallas, TX
Apply for this Position
Apply at: https://rtrjobs.hiringthing.com/job/83862/it-support-desk-analyst