IT Support Desk Analyst

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Position: Dallas IT Support Desk Analyst

Location: Dallas, Texas

Classification: Non-Exempt

Reports to:  Manager

Compensation: Competitive Hourly Rate + Performance-Based Bonus

Benefits: Medical, Dental & Disability Benefits Paid 100% for Full time Employees

Hours: Full time

Travel: None


As an IT Support Desk Analyst, you will be responsible for the following: 

Essential Functions

Administer and maintain user environment including user desktops, software, and hardware issues

Troubleshoot a wide range of issues in a Windows 7 and Windows 10 environment

Responsible for a variety of ongoing and new projects, adding technological value to the business process

Responsible for handling and troubleshooting tier-1 helpdesk tickets via phone and support portal

Assist in maintaining helpdesk KB articles for known and new issues

Maintain physical IT asset inventory

Add, remove and update user account information, resetting passwords, etc.

Qualifications and Skills

High school diploma with previous experience; Bachelor’s Degree strongly preferred

1+ years of related IT/Development work experience highly preferred

Should enjoy learning about new technology, collaborating in groups and working with people

Working knowledge of basic PC hardware and software functionality

Ability to communicate effectively and concisely, both verbally and in writing

Comfortable lifting and carrying at least 50 pounds

Ability to multi-task and maintain good communication is a must

Team player with a good attitude and the ability to be assertive

Must be able to pass a criminal background check, drug screen, and credit check to client-required standards

Work Environment

This job operates in a professional office environment.  This role routinely uses standard office equipment, including electronic keyboard, mouse and headset.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. 

While performing duties of this job, the employee is regularly required to talk on the phone and listen to customers.  He/she may be required to sit and review information on a computer screen for long periods of time as well as perform repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard.

This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. 

Position Type/Expected Hours of Work

This is a full time position; extended work hours and/or overtime may be required as dictated and/or approved by management and business needs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice. 

Location: Dallas, TX
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