IT Support Desk Analyst

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APPLICANT’S CERTIFICATION AND AGREEMENT
I hereby certify that the facts set forth in the above employment application are true and complete to the best of my knowledge and authorize Real Time Resolutions, Inc. to verify their accuracy and to obtain reference information on my work performance. I hereby release Real Time Resolutions, Inc. from any/all liability of whatever kind and nature which, at any time, could result from obtaining and having an employment decision based on such information.
I understand that, if employed, falsified statements of any kind or omissions of facts called for on this application shall be considered sufficient basis for dismissal.
I understand that should an employment offer be extended to me and accepted that I will fully adhere to the policies, rules and regulations of employment of the Employer. However, I further understand that neither the policies, rules, regulations of employment or anything said during the interview process shall be deemed to constitute the terms of an implied employment contract. I understand that any employment offered is for an indefinite duration and at will and that either I or the Employer may terminate my employment at any time with or without notice or cause.

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Position: IT Support Desk Analyst

Location: Dallas, TX.

Classification: Non-Exempt

Reports to:  Manager

Compensation: Competitive Hourly Rate + Performance-Based Bonus

Benefits: Medical, Dental & Disability Benefits Paid 100% for Full-time Employees

Hours: Full time

Travel: None

Summary

As an IT Support Desk Analyst, you will be responsible for the following: 

 

Essential Functions

  • Administer and maintain hardware and software
  • Troubleshoot a wide range of issues in a Microsoft environment
  • Troubleshoot proprietary / 3rd party software and hardware
  • Add technological value to the business process by participating in ongoing and new projects
  • Responsible for researching and purchasing IT equipment

Qualifications and Skills

  • High school diploma with previous experience; Bachelor’s Degree strongly preferred
  • 1+ years of related IT/Development work experience highly preferred
  • Scripting a plus
  • Should enjoy learning about new technology, collaborating in groups and working with people
  • Working knowledge of basic PC hardware and software functionality
  • Ability to communicate effectively and concisely, both verbally and in writing
  • Comfortable lifting and carrying at least 50 pounds
  • Ability to multi-task and maintain good communication is a must
  • Team player with a good attitude and the ability to be assertive
  • Must be able to pass a criminal background check, drug screen, and credit check to client-required standards
Location: Dallas, TX
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