IT Support Desk Analyst

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Position: IT Support Desk Analyst

Location: Dallas, TX.

Classification: Non-Exempt

Reports to:  Manager

Compensation: Competitive Hourly Rate + Performance-Based Bonus

Benefits: Medical, Dental & Disability Benefits Paid 100% for Full-time Employees

Hours: Full time

Travel: None


As an IT Support Desk Analyst, you will be responsible for the following: 


Essential Functions

  • Administer and maintain hardware and software
  • Troubleshoot a wide range of issues in a Microsoft environment
  • Troubleshoot proprietary / 3rd party software and hardware
  • Add technological value to the business process by participating in ongoing and new projects
  • Responsible for researching and purchasing IT equipment

Qualifications and Skills

  • High school diploma with previous experience; Bachelor’s Degree strongly preferred
  • 1+ years of related IT/Development work experience highly preferred
  • Scripting a plus
  • Should enjoy learning about new technology, collaborating in groups and working with people
  • Working knowledge of basic PC hardware and software functionality
  • Ability to communicate effectively and concisely, both verbally and in writing
  • Comfortable lifting and carrying at least 50 pounds
  • Ability to multi-task and maintain good communication is a must
  • Team player with a good attitude and the ability to be assertive
  • Must be able to pass a criminal background check, drug screen, and credit check to client-required standards
Location: Dallas, TX
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